1111 Terms & Conditions — Transparency Is Our Promise

1. General Terms & Conditions

1111 (1111.express) is an online gaming and Sports Betting platform operated for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between 1111 and its users.

By using the platform, you agree to the following:

• You must be at least 18 years old.
• You are using this platform voluntarily and for entertainment purposes.
• The information you provide is truthful and accurate.
• You agree to comply with all rules and regulations set by 1111.

2. Account & Registration

The following requirements must be met to register on 1111:

• You must be at least 18 years of age. A government-issued ID may be requested to verify your age.
• Each person is allowed only one account. If multiple accounts are found under the same identity, all may be closed and balances forfeited.
• You must provide your correct name, mobile number, and date of birth at registration. Providing inaccurate information may result in account termination.
• Account login credentials (username and password) must not be shared with anyone.
• If you suspect unauthorized access to your account, contact 1111 support immediately.

A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification — particularly for large withdrawals. This is done solely for your protection.

3. Deposits & Withdrawals

The rules for depositing and withdrawing funds at 1111 are outlined below:

• The minimum deposit amount is ৳300.
• The minimum withdrawal amount is ৳500.
• It is recommended that your withdrawal method match your deposit method. For example, if you deposited via bKash, you should also withdraw via bKash.
• Withdrawals are typically processed within 5–30 minutes. Bank transfers may take 1–3 business days.
• Account verification must be completed before a withdrawal can be processed.

4. Betting Rules

The following rules apply when placing bets on 1111:

• Once a bet is confirmed, it cannot be changed or cancelled — cash out may be available for select live events only.
• 1111 reserves the right to void any bet placed due to a technical error or incorrect odds. Deposits for such bets will be refunded.
• Betting using match manipulation or inside information is strictly prohibited. If proven, the account will be permanently closed.
• In an accumulator bet, if one match is abandoned, that match's odds will be removed and the remaining odds used to calculate the payout.

Minimum bet amounts vary by game. For Sports Betting, the minimum is generally ৳50, while casino games start from ৳10. Check the betting section of the relevant game for specific details.

5. Bonuses & Promotions

The terms governing the use of 1111's bonuses and promotions are set out below:

• Each bonus has its own wagering requirements. Make sure you read those terms before claiming a bonus.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the required wagering amount has been completed.
• Using multiple accounts, proxies, or VPNs to gain an advantage in a single promotion is strictly prohibited.
• Certain bonuses may not be available to users from specific countries or regions.
• Any unused bonus balance will be forfeited once the bonus expires.

6. Gaming Policy

All games on 1111 use third-party certified RNG (Random Number Generator). This means every spin, card deal, or round outcome is entirely random — with no human intervention whatsoever.

• If a technical issue occurs during a game, the round is generally voided and your bet is refunded.
• Placing automated bets using any software or script is prohibited.
• Approved strategies are permitted — however, system exploitation or taking advantage of programming loopholes is strictly prohibited.
• Respectful conduct toward dealers in Live Casino games is mandatory. Sessions may be terminated if offensive language is used.

7. Account Closure

1111 may temporarily or permanently suspend an account under any of the following circumstances:

• Registering with false or incorrect information.
• Operating multiple accounts under the same identity.
• Attempting match manipulation or any form of cheating.
• Abusing the bonus system.
• Using unauthorized software or bots.
• Suspicious activity related to money laundering.

You may request to close your account at any time. If you have a valid balance, you will be given the opportunity to withdraw it before closure.

8. Responsible Gaming

1111 believes gaming is for entertainment — not a way to make money. We are committed to promoting responsible gaming at all times.

What you'll find on our platform:

• Daily / Weekly Deposit Limit — Set your own limits.
• Self-Exclusion — Lock yourself out for a set period of time.
• Cooling-Off Period — from 24 hours up to 6 months.
• Reality Check — Notifications showing how long you've been playing.

If you have any concerns about your gaming, learn more Responsible Gaming page View.

9. Dispute Resolution

If a dispute arises regarding the outcome of a bet or a payment, please follow the process below:

• First, reach out to 1111 via live chat or email at support@1111.express.
• An initial response will be provided within 48 hours of receiving your complaint.
• Complex issues will be resolved within 7 business days.
• If your issue remains unresolved, you have the right to escalate your complaint to the licensing authority.

All final decisions regarding game outcomes are based on server logs — screenshots or recordings from the client side are not accepted.

10. Notice of Changes

1111 may update these Terms & Conditions at any time. Users will be notified of any changes through the following:

• SMS or app notifications sent to your registered mobile number.
• A pop-up or banner notification upon logging in to the platform.
• The "Last Updated" date at the top of this page will be revised.

You will be given at least 7 days' notice before any new terms take effect — giving you time to make an informed decision.